PRIVACY POLICY
Privacy Policy
Effective Date: September 11, 2024
1. Introduction
Welcome to The Chosen Gifts PH. We value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website and make purchases.
2. Information
We Collect Personal Information: When you make a purchase, we collect personal information such as your name, email address, shipping address, and payment details.
Non-Personal Information: We may collect non-personal information such as browser type, operating system, and website usage data to improve our services.
3. How We Use Your Information
To Process Transactions: We use your personal information to process your orders and payments.
To Improve Our Services: We analyze non-personal information to enhance our website and services.
To Communicate: We may use your email address to send order confirmations, updates, and promotional offers.
4. Payment Gateways
We use secure payment gateways to process your transactions. These third-party services adhere to strict security standards to protect your payment information. We do not store your payment details on our servers.
5. Sharing Your Information
We do not sell, trade, or otherwise transfer your personal information to outside parties except as necessary to process your orders and comply with the law.
6. Data Security
We implement a variety of security measures to maintain the safety of your personal information. However, no method of transmission over the internet or electronic storage is 100% secure.
7. Your Rights
You have the right to access, correct, or delete your personal information. To exercise these rights, please contact us at dpo@creativehouseinc.com.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
9. Contact Us
If you have any questions about this Privacy Policy, please contact us at thechosengiftsPH@creativehouseinc.com.
RETURNS
1. Overview
We strive to ensure your satisfaction with every purchase. If you are not completely satisfied with your order, we offer a straightforward return policy to make the process as easy as possible.
2. Eligibility for Returns
Items must be returned within 30 days of receipt.
Items must be unused, in their original packaging, and in the same condition as when you received them (unwashed, not damaged).
3. Return Process
a. Initiate a Return: Contact our customer service team at thechosengiftsPH@creativehouseinc.com to initiate a return. Please provide your order number and reason for the return.
b. Receive Return Authorization: Our team will provide you with a return authorization number and instructions on how to return your item.
c. Ship the Item: Pack the item securely and include the return authorization number. Ship the item to the address provided by our customer service team.
4. Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
5. Exchanges
If you need to exchange an item for a different size or color, please contact our customer service team. We will guide you through the exchange process.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at thechosengiftsPH@creativehouseinc.com. We will arrange for a replacement or refund as quickly as possible.
7. Contact Us
If you have any questions about our return policy, please contact us at thechosengiftsPH@creativehouseinc.com.
CARING FOR YOUR CHOSEN GIFT
1. Washing Instructions
Separate Colors: Wash dark and light colors separately to prevent color bleeding.
Use Cold Water: Wash your shirt in cold water to preserve the fabric and colors.
Gentle Cycle: Use a gentle cycle to avoid excessive wear and tear.
2. Drying Instructions
Air Dry: Whenever possible, air dry your shirt to prevent shrinkage and maintain its shape.
Avoid Direct Sunlight: Dry your shirt in a shaded area to prevent colors from fading.
Tumble Dry Low: If you must use a dryer, select a low heat setting to minimize damage.
3. Ironing Instructions
Use Low Heat: Iron your shirt on a low heat setting to avoid burning the fabric.
Iron Inside Out: Turn your shirt inside out to protect the outer fabric from direct heat.
4. Stain Removal
Act Quickly: Treat stains as soon as possible for the best results.
Use Mild Detergent: Apply a small amount of mild detergent directly to the stain and gently rub.
Rinse Thoroughly: Rinse the stained area with cold water before washing the entire shirt.
5. Storage Tips
Hang or Fold: Hang your shirt on a hanger. Fold only if you must, but avoid folding the print to avoid wrinkles. Fold neatly.
Avoid Overcrowding: Give your shirts enough space in the closet to prevent creasing.
Use Cedar Blocks: Place cedar blocks in your closet to keep your shirts fresh and free from pests.
6. General Tips
Avoid Overwashing: Wash your shirt only when necessary to extend its lifespan.
Use Fabric Softener Sparingly: Excessive use of fabric softener can weaken the fabric over time.
Handle with Care: Be gentle when handling your shirt to avoid stretching or damaging the fabric.
By following these care instructions, you can keep your shirt looking fresh and new for a long time.
If you have any specific questions or need further assistance, feel free to ask!